General Terms kingnature UAE

The general terms and conditions for EU customers can be found here.
The general terms and conditions for US customers can be

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use Kingnature AG Online Store. The below terms and conditions (“the Conditions”) and the Terms of Use

Apply to your use of this Kingnature AG Online Store and to any purchases you make through Kingnature AG Online Store.

In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and Kingnature (“Kingnature AG”, “we” or “us”), whose registered at Staubstrasse 1, CH-8038 Zurich. Please address any complaints, queries or correspondence regarding these Conditions or Kingnature AG Online Store to

Purchasing Kingnature Products

Eligibility to order criteria:

You may only purchase products:

Details of the products available for purchase (including their price) are set out on Kingnature AG Online Store. Kingnature AG takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Kingnature AG online store are correct at the time when the relevant information is placed onto Kingnature AG online store. Although every effort is made to keep Kingnature AG Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Ordering Products:

Kingnature AG may refuse or be unable to process your order if:

Cancelling the Contract and Returns

1) Order Cancellation

You may change your mind and cancel your order within SEVEN (7) working days after the day you receive your goods.  If you choose to cancel your order we will refund:

  1. The full purchase price
  2. The delivery charges incurred in delivering the goods to you . The customer is responsable for shipping back the items. 

Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition Un-opened, Not used at all.  Kingnature AG will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.

2) Damaged or Fault Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Your product can only be returned/exchanged in the country it was purchased.

When returning damaged, faulty or incorrect orders we will refund:

  1. Full Purchase Price
  2. Delivery Charges (the cost for initial delivery to you)
  3. Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

When exchanging damaged, faulty or incorrect orders we will:

  1. Dispatch replacement items to you free of charge
  2. Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

3) How To Return Your Goods

You may return goods in the country they were purchased by contacting the Customer Care Center by email, phone or post (details below).  The following information will be required when returning your goods:

  1. Confirmation Email containing your Transaction Reference Number
  2. Delivery Documentation containing your Delivery Number
  3. List and description of goods to be returned
  4. Reason given for returning goods
  5. Refunds will be done only through the Original Mode of Payment.·  

·        Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
·        United Arab of Emirates is our country of domicile.
·        Minors under the age of 18 are prohibited to register as a user of this website and are not allowed to transact or use the website.
·        If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 
·        The cardholder must retain a copy of transaction records and Merchant policies and rules.
·        We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).·  

4) How To Contact Us

Our contact details can be found on our contact page.

Contact Us – 
·        Email:
·        Address: Abu Dhabi, Plaza 30, 2nd floor, Kingnature.
·        PO Box Number: 43522
·        Landline Number: 02 6311771

Privacy Policy

·        All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
·        The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
·        Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.


Kingnature AG reserves the right to:

If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. Swiss law applies to these Conditions and any dispute relating to the Conditions shall be settled by the courts in Zurich – Switzerland.